Refund Policy — MVO Doc Check & Hosting
1. Our promise
We want you to pay only for work you find useful. If a check does not meet your expectations, you get your money back — no questions asked — within the time limits below. This is a voluntary commercial guarantee for our business customers; it is not a consumer right and does not create one.
2. Checks (Multilingual Check, Formal Completeness Check)
2.1 Period. You may request a full refund of any check within 14 days from the date of payment. It does not matter whether the report has already been delivered or whether you have opened it.
2.2 Amount. We refund the full amount paid for that check, including VAT where charged.
2.3 Refused files. If we refuse your files as unreadable (see Terms of Service, section 5.2), we refund the check in full automatically, without a request from you.
2.4 Late delivery. If we have not delivered the report within 5 working days from receipt of readable files and payment, you may cancel and obtain a full refund at any time, even after the 14-day period.
2.5 Free Check. The Free Check is free; there is nothing to refund.
2.6 After a refund. When a check is refunded, the report for that check is withdrawn and the uploaded files are deleted within 5 working days. You may not rely on or redistribute a refunded report.
3. Compliant Hosting
3.1 First month. If you cancel a Hosting subscription within 14 days from the first charge, we refund the unused part of the current month pro rata, calculated by day from the date of cancellation to the end of the billing period. Days already used are not refunded.
3.2 Later months. After the first 14 days, cancellation takes effect at the end of the current billing period and no refund is due for that period. No further charges follow.
3.3 Price changes. If we increase the Hosting price and you cancel before the new price takes effect, the old price applies until the end of your current period and no additional charge is made.
3.4 Service interruption. If Hosting is unavailable for more than 72 consecutive hours because of a failure on our side, you may request a credit of the affected days against your next invoice, or a pro-rata refund if you cancel.
3.5 Your files. A refund does not shorten the 90-day download window after termination described in the Terms of Service.
4. How to request a refund
- Send an email to doccheck@gibses.com from the address linked to your account.
- Include the order number (or the Stripe receipt number) and the product concerned. A reason is welcome but not required.
- We confirm receipt within 2 working days.
- We issue the refund to the same payment method used for the purchase, within 5 working days from receipt of your request. Your bank or card issuer may take a further 5–10 days to show the credit.
Refunds are made through Stripe. We cannot refund to a different card or bank account, or in cash.
5. Cases we may decline
We may decline a refund, or limit it, only in these cases:
- the request arrives after the applicable period (14 days for checks; 14 days from the first charge for Hosting pro rata);
- the same customer requests refunds repeatedly in a pattern that indicates the service is being used and refunded systematically (more than 2 refunded checks in 12 months);
- the payment was disputed with the card issuer before contacting us. In that case we handle the matter through the dispute procedure.
We will tell you the reason in writing.
6. Chargebacks
Contact us before opening a chargeback with your bank. A chargeback opened while a refund request is pending may delay the refund and lead to suspension of your account until the matter is resolved.
7. Taxes and invoices
For every refund we issue a credit note referring to the original invoice. Where the reverse-charge mechanism applied, the credit note is issued without VAT. Where Estonian VAT was charged, it is refunded together with the net amount.
8. Contact
Refund requests and questions: doccheck@gibses.com. General contact: info@gibses.com.